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Refund & Return

Return and Refund Policy

Last updated: December 25, 2021

Thank you for shopping at Sapta Borneo Limited.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created by Sapta Borneo Limited.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Sapta Borneo Limited, UNIT 1411, 14/FLOOR, COSCO TOWER 183 QUEEN'S ROAD CENTRAL SHEUNG WAN,HONG KONG.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Sapta Borneo Limited, accessible from https://saptaborneo.limited

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 days without giving any reason for doing so.

The deadline for cancelling an Order is 1 days from the date on which You already payment.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: info@saptaborneo.limited

  • PT.Sapta borneo Utama

  • Attn: Returns

  • Jl Sultan Alaudin Rt 01 No 11 Kelurahan Mekarsari

  • Balikpapan, East Kalimantan 76122

  • Indonesia

We will reimburse You no later than 3 days from the day on which We received your payment. We will use the same means of payment as You used for the Order, and You will incur any fees for such reimbursement.

Please Note

  • A 15% restocking fee will be charged for all returns.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By Phone No: +85246079397

  • By email: info@saptaborneo.limited